ClubHouse Casino Data Protection

At ClubHouse, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at theClubHouse Casino.com. By registering an account or using our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions about how we handle your data.

Who We Are

ClubHouse Casino is operated by Novatrix SRL, incorporated under the laws of Costa Rica, company registration number 3-102-893958, with a registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold an e-gaming licence number 0000002, issued by the Tobique Gaming Commission. As the data controller, we are responsible for the personal information you provide when using our services, including when you log in via the ClubHouse casino login portal or access our platform through the ClubHouse app.

Information We Collect

When you register and interact with our ClubHouse casino online services, we may collect the following categories of personal data:

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Payment and financial information, including deposit and withdrawal method details
• Identity verification documents required under our KYC obligations
• Login credentials and account activity data
• Device information, IP address, browser type, and operating system
• Gaming history, transaction records, and session data
• Communications you send us, including support queries submitted to help@theClubHouse Casino.com

We collect this information directly from you upon registration, through your use of the ClubHouse casino app or desktop platform, and automatically via cookies and similar tracking technologies embedded in our site.

How We Use Your Information

At ClubHouse Casino, we process your personal data for the following purposes:

• To create and manage your player account
• To verify your identity and comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations
• To process your deposits and withdrawals across supported payment methods, including Visa, Mastercard, Skrill, Neteller, and CoinsPaid for cryptocurrency transactions
• To administer bonuses, free spins, and promotional offers, including ClubHouse casino bonus codes and welcome packages
• To power our Clubhouse Points loyalty programme and its 15 reward tiers
• To provide customer support via live chat, email, and your dedicated account manager
• To send you marketing communications where you have given your consent
• To detect and prevent fraud, money laundering, and problem gambling
• To comply with our regulatory obligations under the Tobique Gaming Commission licence

Legal Basis for Processing

Our Club House Casino operations rely on the following legal grounds for processing your data:

• Contractual necessity — processing is required to fulfil our obligations under your account agreement
• Legal obligation — we are required by law to carry out identity verification and retain certain records
• Legitimate interests — we may process data to detect fraud, maintain platform security, and improve our services
• Consent — where you have explicitly agreed, for example, to receive marketing emails or promotional updates about the clubhouse casino bonus or upcoming free spins offers

Cookies and Tracking Technologies

We use cookies and similar technologies on our platform to enhance your experience at ClubHouse. Cookies help us remember your preferences, maintain your session when you use the ClubHouse casino login, and analyse traffic patterns across the site. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period.

You may adjust your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our services, including access to your account via the ClubHouse app download.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with the following categories of recipients where necessary:

• Payment processors, including Tronabriz Limited for Paysafe transactions, and CoinsPaid for cryptocurrency deposits and withdrawals
• Game software providers such as NetEnt, Playtech, Pragmatic Play, and Ezugi, to the extent required for game delivery
• Identity verification and KYC service providers
• Regulatory authorities, including the Tobique Gaming Commission
• EGIS (egis.io), our approved Alternative Dispute Resolution provider, when handling formal complaints
• Law enforcement or government bodies when required by applicable law

Data Retention

At ClubHouse, we retain your personal data for as long as your account remains active and for a minimum period thereafter as required by applicable law and our regulatory obligations. Account information, transaction records, and identity documents are typically retained for a minimum of five years following account closure. After this period, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data held by our ClubHouse Casino platform:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete information
• Right to erasure — in certain circumstances, you may request that we delete your personal data
• Right to restrict processing — you may ask us to limit how we use your data
• Right to data portability — you may request your data in a structured, machine-readable format
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
• Right to object — you may object to processing based on our legitimate interests

To exercise any of these rights, please contact our support team at help@theClubHouse Casino.com. We will respond to your request within the timeframe required by applicable law. If you are not satisfied with our response, you have the right to escalate your complaint to EGIS at disputes@egis-adr.com.

Security Measures

We are committed to protecting your data through appropriate technical and organisational measures. Our Club House platform uses SSL encryption to secure all data transmitted between your device and our servers. Access to personal data is restricted to authorised personnel only, and we conduct regular internal audits to assess and improve our security practices. Despite these measures, no system is entirely immune to risk, and we encourage you to use a strong _8*cq$t(Q&^4ZqLD and keep your login credentials confidential.

International Data Transfers

As ClubHouse operates internationally, your data may be transferred to and processed in countries outside your jurisdiction, including Costa Rica where our parent company is incorporated. We take appropriate steps to ensure that any such transfers are carried out securely and in compliance with applicable data protection requirements.

Responsible Gambling and Data Use

We use your gaming activity data to monitor for signs of problem gambling and to support responsible gaming tools available on our platform. This includes self-exclusion options, deposit limits, and reality checks. If you are a player based in Australia accessing our services, your experience at the ClubHouse casino Australia platform is subject to the same data protection standards outlined in this policy.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this page periodically. Continued use of our ClubHouse Casino services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please reach out to us at any time. Our support team is available 24/7 via live chat on our website or by email at help@theClubHouse Casino.com. We are here to help and take all privacy-related enquiries seriously.