Responsible Gaming at ClubHouse

At ClubHouse Casino, we are deeply committed to promoting a safe, fair, and enjoyable gaming environment for all our players. We believe that gambling should always remain a form of entertainment — never a source of financial stress or personal harm. Our responsible gaming framework is designed to give you the tools, knowledge, and support you need to stay in control at every step of your journey with us.

Our Commitment to Safe Gambling

Here at ClubHouseOnlineCasino, we take our duty of care seriously. We operate under a licence issued by the Tobique Gaming Commission (E-gaming licence no. 0000002) and are owned and operated by Novatrix SRL. This regulatory framework requires us to uphold strict responsible gaming standards, and we go above and beyond those requirements to ensure our players are protected. Dispute resolution is available through our approved ADR provider, EGIS (egis.io), should you ever require independent assistance.

We recognise that for a small number of people, gambling can become problematic. Our ClubHouse Online Casino platform is built with safeguards that empower you to manage your activity, set personal limits, and seek help if you ever feel your gambling is getting out of hand.

Age Verification and Underage Gambling Prevention

At ClubHouse, we strictly enforce an 18+ age policy across all our services. We do not permit anyone under the legal minimum gambling age — or local legal age if higher — to register or play on our platform. We verify the age and identity of our players and reserve the right to request documentation at any time.

We require all players to confirm they are of legal gambling age during registration
We conduct identity verification checks before processing withdrawals
We suspend accounts immediately if we suspect underage access
We strongly advise parents and guardians to use parental control software to prevent minors from accessing gambling sites

If you believe a minor has accessed our ClubHouseOnlineCasino services, please contact us immediately at help@theClubHouseCasino.com. We will act swiftly to investigate and take appropriate action.

Recognising Problem Gambling

Our ClubHouse Online Casino team encourages every player to be honest with themselves about their gambling habits. Problem gambling can affect anyone, regardless of age, background, or experience. We want you to be aware of the warning signs so that you can seek support before things escalate.

Common Warning Signs

Spending more money or time gambling than you originally intended
Chasing losses by placing increasingly larger bets
Neglecting work, family, or social obligations due to gambling
Borrowing money or selling possessions to fund gambling
Feeling anxious, irritable, or restless when not gambling
Lying to friends or family about the extent of your gambling activity
Using gambling as a way to escape stress, depression, or personal problems

If any of these signs resonate with you, we urge you to use the self-help tools available through our ClubHouseOnlineCasino platform or reach out to a professional support organisation immediately.

Player Protection Tools

At ClubHouse Online Casino, we provide a comprehensive suite of responsible gaming tools designed to help you maintain control over your gambling activity. All tools are accessible directly from your account dashboard.

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your account. Once a limit is set, it takes effect immediately. Increases to deposit limits are subject to a mandatory cooling-off period before they come into force, giving you time to reconsider.

Session Time Limits and Reality Checks

Here at ClubHouseOnlineCasino, we offer session time reminders that alert you when you have been playing for a specified period. These reality checks are designed to interrupt prolonged play and encourage you to reflect on your activity, take a break, and make informed decisions.

Loss Limits

Our ClubHouse Online Casino platform allows you to set a maximum loss threshold within a given timeframe. Once you reach your loss limit, you will not be able to place further bets until the limit period resets — or until you have allowed sufficient time to pass to adjust the limit upward.

Self-Exclusion

If you feel that you need a longer break from gambling, we at ClubHouseOnlineCasino offer both temporary cool-off periods and longer-term self-exclusion options. During a self-exclusion period, your account will be suspended and you will not be able to access any real-money games. To request self-exclusion, please contact our support team directly at help@theClubHouseCasino.com.

Account Closure

You may close your ClubHouse Online Casino account permanently at any time. We will process your request promptly and ensure that any remaining funds are returned to you in accordance with our withdrawal procedures.

Responsible Gambling and Bonuses

We want to be transparent about how our promotions interact with responsible gaming. At ClubHouseOnlineCasino, players who have set deposit limits or are in a self-exclusion period will not receive promotional communications during that time. Additionally, certain regional restrictions apply — for example, players in Sweden are not eligible for bonuses, and players in Finland are excluded from welcome packages and no-deposit free spins. We apply these rules automatically to protect vulnerable players in those jurisdictions. You can learn more about our current offers on the ClubHouse Casino bonus page.

Support Organisations and External Resources

Our ClubHouse Online Casino team encourages any player who is concerned about their gambling to reach out for professional help. The following organisations offer free, confidential support:

GamCare — www.gamcare.org.uk — Support for anyone affected by problem gambling
Gamblers Anonymous — www.gamblersanonymous.org — 12-step peer support program
BeGambleAware — www.begambleaware.org — Resources and helpline for safer gambling
Gordon Moody Association — www.gordonmoody.org.uk — Residential treatment for gambling addiction
GamStop — www.gamstop.co.uk — UK national self-exclusion scheme

At ClubHouseOnlineCasino, we encourage you to use these resources freely and without hesitation. Seeking help is a sign of strength, and we fully support anyone who chooses to do so.

Contact Us for Responsible Gaming Support

If you have questions about our responsible gaming tools, wish to set limits on your account, or need guidance on how to access support, our team is here to help 24/7. You can reach us by email at help@theClubHouseCasino.com. For independent dispute resolution, contact EGIS at disputes@egis-adr.com.

Our ClubHouse Online Casino platform is built on a foundation of trust and care. We want every player to enjoy our games responsibly, safely, and within their personal means. Getting started is simple through the quick ClubHouse Casino sign up process. Gambling is entertainment — and we are here to make sure it stays that way.

Content updated: June 22, 2026